Niemah Water

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Terms and Conditions

Welcome to the Niemah Water website. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our site or purchasing our products. If you do not agree with these Terms, please do not use our website.

1. Introduction

Scope: These Terms and Conditions govern your access to and use of the Niemah Water website, as well as any purchases or transactions made through the site.
Acceptance: By using the site or placing an order, you agree to be bound by these Terms and our Privacy Policy.
Modifications: We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website constitutes your acceptance of any changes.

2. Intellectual Property

Content Ownership: All content on the Niemah Water website, including text, graphics, logos, images, and software, is the property of Niemah Water or its licensors and is protected by intellectual property laws.
License to Use: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website solely for personal, non-commercial purposes.
Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any part of the website content without explicit written consent from Niemah Water.

3. User Obligations

Accurate Information: You agree to provide accurate, current, and complete information when creating an account, placing orders, or interacting with our website.
Prohibited Conduct: You must not use our website to engage in any unlawful, fraudulent, or harmful activities. This includes, but is not limited to, violating intellectual property rights, transmitting malicious code, or engaging in activities that may impair the website's performance or security.
Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility, and you agree to notify us immediately of any unauthorized use.

4. Product Information and Orders

Product Descriptions: We strive to provide accurate product information on our website. However, we do not warrant that product descriptions, images, or other content on the site are error-free, complete, or current.
Order Acceptance: Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or reject your order for any reason, including product availability or discrepancies in pricing.
Pricing: All prices on the website are shown in [currency] and are subject to change without notice. Taxes, shipping, and handling fees will be applied as indicated during the checkout process.
Payment: By placing an order, you agree to provide current, complete, and accurate payment information. All payments are processed securely through our designated payment gateways.

5. Shipping and Delivery

Shipping Policy: Shipping details, including methods, costs, and estimated delivery times, are provided on our Shipping Policy page, which forms part of these Terms.
Risk of Loss: All products purchased from Niemah Water are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

6. Disclaimer of Warranties

No Warranty: The website and its content, as well as the products sold, are provided on an “as is” and “as available” basis. Niemah Water makes no representations or warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Service Interruptions: We do not guarantee that the website will be available at all times or free from errors or omissions.

7. Limitation of Liability

Exclusions: Under no circumstances shall Niemah Water, its directors, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or purchase of our products.
Cap on Liability: Our total liability to you for any claim arising from or related to these Terms or your use of our services shall not exceed the amount you have paid, if any, for accessing the website or any products therein.

8. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved through friendly negotiations. Failing such resolution, disputes shall be subject to the exclusive jurisdiction of the courts located in [Insert Jurisdiction].

9. Third-Party Links

External Websites: Our website may contain links to third-party websites that are not operated or controlled by Niemah Water. These links are provided solely for your convenience. We are not responsible for the content or practices of these external sites.
No Endorsement: Inclusion of third-party links does not imply endorsement or association with the linked site.

10. Termination

Right to Terminate: We reserve the right to terminate or suspend your account and access to the website at our sole discretion, for any reason including, but not limited to, breach of these Terms.
Effect of Termination: Upon termination, all rights granted under these Terms will immediately cease, and you must discontinue any further use of the website.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be modified to reflect the parties' intention, or severed, and the remaining provisions will remain in full force and effect.

12. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, and Shipping Policy, constitute the entire agreement between you and Niemah Water regarding your use of the website and purchase of our products. Any prior agreements, understandings, or communications, whether written or oral, relating to these matters are superseded by this agreement.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@niemahwater.com

By using the Niemah Water website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Niemah Water. Enjoy refreshing and responsibly sourced hydration!

Return and Refund Policy

At Niemah Water, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward Return and Refund Policy designed to ensure you are taken care of promptly and fairly.

1. Eligibility for Returns

Product Condition: To be eligible for a return, bottled water products must be unopened, unused, and in the same condition in which you received them.
Time Frame: Returns must be requested within 30 days from the date of purchase.
Proof of Purchase: A valid receipt or proof of purchase is required for processing any return or refund request.

2. How to Initiate a Return

Contact Us: Please contact our Customer Service Team at [Insert Contact Email] or [Insert Contact Phone Number] with your order number and details about the issue.
Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) along with detailed instructions on how to send your product back to us.
Packaging: Ensure that the product is securely packaged to prevent any damage during return shipping.

3. Refund Process

Inspection and Approval: Upon receipt of the returned product, our team will inspect the item(s) to confirm the condition and eligibility for a refund.
Refund Method: Approved refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to be credited to your account.
Restocking Fee: In cases where the product is returned due to reasons not caused by our error or defective product, a restocking fee may apply. This will be communicated during the return process.

4. Exchanges

Product Exchanges: If you wish to exchange your bottled water product for another size or type, please follow the same return process. Once the returned item is approved, we will issue the exchange per your request.
Availability: Exchanges are subject to product availability. If the requested item is out of stock, a refund will be processed instead.

5. Shipping Costs

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect, error on our part, or a damaged product.
Damaged or Defective Items: In the event that you receive a damaged or defective product, please contact us immediately. We will cover the return shipping costs and arrange for a replacement or refund as appropriate.

6. Non-Returnable Items

Opened Products: For health and safety reasons, any bottled water that has been opened or partially consumed cannot be returned.
Promotional Items: Products purchased as part of a promotion or special offer may be subject to different return conditions as specified in the promotional details.

7. Contact Information

For any questions regarding our Return and Refund Policy or to initiate a return, please contact us at info@niemahwater.com

Thank you for choosing Niemah Water. We are committed to ensuring your experience is as refreshing as our products. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service Team.